FAQ's - Frequently asked questions

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General

How do I get my dog started?


The best way to get started is to schedule a 30 or 60 minute "new client introduction" session. We will have a trainer onsite to make sure you and your dog are properly introduced to the facility and the pool. Head over to the "book online" tab of the website to get started.




When are you open?


Our season currently runs from May 1st - mid October. We are open Tuesday-Sunday, closed on Monday. For all of our hours, please visit "Our Hours" page of the website.




How old does my dog have to be?


12 weeks or when they have had their second round of booster shots.




Does my dog have to be a dock diver?


Absoultely not! Many of our clients enjoy simply letting thier dogs swim in the pool for low impact exercise and FUN!




Can my dog just swim?


Absolutely! You can use our facility to simply have fun with your dog in the pool, to exercise your dog, to swim or to even work on rehabilitation from an injury.




What is Duke's?


Duke's is an outdoor facility with two pools/docks just for dogs! We teach dogs how to swim and dock dive. We also offer sessions where you can use the facility without a trainer to just let your dog swim, play frisbee in the fenced area or to practice your dock diving techniques. We also hold monthly dock diving competitions, group classes and group rentals.




What if I need to cancel or reschedule my session?


All rescheduling/cancellations must be made online 48 hours prior to your scheduled appointment. You can use your confirmation email to reschedule or cancel. If you do so within this timeframe we will issue a full refund (minus the 3% PayPal fee) or credit to be used towards a rescheduled date/time. If you do not notify us at least 48 hours prior to your appointment, you will not receive a credit or a refund. Many customers will find a dock diving friend to take their appointment if they are unable to make it with less than 48 hours notice. Please note if you scheduled your sessions via a package and cancel your session, they will be returned to the package and no refund will be issued. We reserve the right to refuse any future appointments to clients that have missed or canceled multiple appointments.




Do I need to have an appointment?


Yes! You can book an appointment with us on our book online page.




Are vaccinations required?


All dogs must be up to date on vaccines. This includes Rabies and Distemper. Titers are accepted.




What happens if the weather impacts my session?


We are an outdoor facility. In the event of inclement weather, we will close the facility. This is only if there is lightning within 5 miles of the facility. We have a lightning app that we use to monitor things. Often there is no way to provide advanced notice but we do our best to call you as soon as we can if we need to close. We do play in the RAIN and COLD! The pool is heated. We will refund or credit you in the event we have to close unless you are more than ½ way through your appointment. We only had to close twice last season due to lightning.




Can I bring a friend?


Yes! Additional non household dog add $10/30 minutes or $15/60 minutes for a privtae session. (This is if you are bringing an additional dog that doesn’t live in your household i.e. a friend and their dog sharing your session). Please note that your friend must be a past client of Duke's who has already completed thier new client orientation session. There is a maxium of 2 households per session.




Do I have to get in the pool?


You do not have to but dependng on your dogs level of confidence, having thier human get in may be what it takes for them to be comfortable enough to go in the pool. If you are a new client or booked "with assistance" our trainer is also able to get in the pool with your dog but it is usually their favorite human that does the trick.




How many dogs can I bring?


There is no limit for same-household dogs during your private session. However, there is a maximum of 2 dogs allowed on the dock at a time. Please plan accordingly.




Does my dog need a lifejacket?


We encourage all dogs that have never been fully emerged/swimming to start with a life jacket. We have every size jacket available on site for you to use.




What if my dog is in heat?


If your dog is in heat, please reschedule your appointment. No dog will be allowed at our facility if they are in heat. You will be asked to leave if you show up with a dog in heat. If it is less than 48 hours notice, we will require a vet note to reschedule your appointment at no charge.





Competitions

How do I sign up for one of your competitions?


Please visit our facility page on the North American Diving Dogs website to find all of our upcoming events and to register. You can view them here.




Are spectators welcome at your events?


We currently have to prohibit spectators at this time due to COVID-19.




Do you have competitions at your facility?


Yes! You can see all of our upcoming competitions here





Private Sessions

How do I sign my dog up for a private session?


It's super simple! Head over to the "book online" tab of the website. If it is your 1st visit, choose a 25 minute or 55 minute "new client orientation" If you are a repeat customer, you can choose from one of our "past client" sessions, either with or with out staff assistance.




What does a new client introduction consist of? Will my dog be able to get in the pool?


Yes! Our trained staff will introduce themselves and find out what your dog's water experience is like. They will help your dog get properly introduced to the ramp and the pool and depending on how your dog does, they may even have you move on to the beginner dock and big dock.




How much does a private session cost?


Our private sessions currently range from $35-$75. Please visit our pricing page for more info on our different session options please visit our pricing page.




Will someone be available to help me during my session?


Yes. If it is your 1st visit or you have booked your sessions "with assistance" then one of our trainers will be onsite to help you during your session.




What should I bring for a private session?


Swim suit/trunks, water shoes, a change of clothes and shoes, a towel for you and your dog, a water bowl, short leash, flat collar or harness (no prong or e collars allowed on the dock, your dog's favorite floating toy and treats!




What if there are no sessions available?


We have been booking up 2-3 weeks in advance so please plan accordingly. Please check our Facebook page for last minute cancellations.




I plan to visit a lot, do you offer discounts for multiple sessions?


Yes! Please check out the discount packages under the book online tab of the website.




How can I reschedule my session?


As long as it is 48 hours prior to your appointment, you can reschedule your session by going to the link in your confirmation email that says "reschedule". This will take you to our scheduling site which will show you what other available appointments we have and allow you to pick your newly selected time and day. If it is within 48 hours of your appointment, please view the cancelation/rescheduling policy under the general tab of the FAQs.